Technical Support Engineer | Ebara (ELE:UNR)

TECHNICAL SUPPORT ENGINEER | EBARA

LOCATION: Sparks, NV

DESIRED MAJORS: Electrical and Mechanical Engineering

POSITION DESCRIPTION
Helping Ebara customers solve technical issues with Cryogenic equipment.
Answering questions from customers and prospective customers about the features and capabilities of our Cryogenic equipment.
Developing customer-facing documentation for our field service engineers on an as-needed basis.
Communicate customer needs to our development and engineering staff, act as a liaison for long term solutions.
Providing engineering support for all spare parts orders, including creating new part numbers in part creation software, creating drawings, and researching materials or dimensions as required.
Act as first line of communication to dedicate team of Field Service Engineers for troubleshooting support, collaboration and customer problem solving
Responsible for reviewing inspection results, creating repair reports, and work order instruction for incoming equipment needing repair.
Working with factory engineering department for disposition of parts deemed outside wear limits
Accountable for RCA activities, as needed, including conducting customer meetings, developing DMAIC model and contacting third party consultants as required for material and structural analysis.
Provide training and instruction to customers on Cryogenic systems as required in the field
Ensure appropriate response and service is provided to customer, while maintaining a professional and courteous manner at all times

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HOW TO APPLY
Any interested canidate should apply at workforcenow.adp.com/jobs