TECHNICAL SUPPORT REPRESENTATIVE | ACROSS INTERNATIONAL
LOCATION: Reno, NV
DESIRED MAJORS: Electrical engineering and mechanical engineering
•Applies technical expertise to quickly resolve both simple and complex problems.
•Guides customers through setting up and safely operating equipment.
•Diagnoses electrical and mechanical equipment failures.
•Troubleshooting lab equipment with customers over the phone and through e-Mail.
•Works closely with the engineering team to resolve product issues.
•Maintains excellent customer communication and follows up throughout the troubleshooting process.
•Provides detailed documentation of reported product issues and resolutions.
•Coordinates RMAs with the customer service department.
•Relays constructive item feedback to the product manager when possible.
•Participates in supplementary technical educational opportunities.
TECHNICAL SALES REPRESENTATIVE | ACROSS INTERNATIONAL
LOCATION: Reno, NV
DESIRED MAJORS: All engineering majors
•The ability to discuss and evaluate client projects with a high level of precise articulation, taking their project requirements into consideration.
•Provide appropriate equipment recommendations based on the customers’ needs.
•Research and utilize scientific knowledge and experience to provide in-depth explanations pertaining to how our equipment will meet customers’ demands.
•Help customers identify any potential needs for additional equipment, based on their application.
•Enthusiastically pursue meeting and exceeding customer requirements.
•Achievement of sales forecasts for targeted products.
•Develop existing accounts for maximum market penetration.
•Build good rapport with customers and follow through on all commitments. Make things happen to satisfy the needs of our customers.
•Provide competitive product, commercial, and market feedback to the company.
•Develop and maintain professional relationships with all key accounts.
•Trade show participation and attendance, as agreed upon.
HOW TO APPLY
Interested candidates for either job should apply by sending their resumes to firstname.lastname@example.org