Consultant-Client Services | Scientific Games (EXP:UNR)

CONSULTANT-CLIENT SERVICES | SCIENTIFIC GAMES (EXP:UNR)

POSITION DESCRIPTION:

The person in this position  is primarily responsible for providing training services to Bally customers and internal employees.  Training services include, but are not limited to, customer and employee use of Bally software and hardware, selected vendor computers and operating systems and training programs.  This person will implement assigned customer activities and projects which promote effective and beneficial use of the bally products.  In addition, they will work with casino management to offer recommendations and solutions for setting up software and hardware systems for each individual casino.  Job responsibilities will include the following:

  • Must have working knowledge of all training and user guide documentation of all Bally Technologies products and will be responsible for learning and understanding future training and user guide documentation
  • Prepares training agendas, binders, sign in sheets, evaluations and all other related administrative items for training classes
  • Creates, maintains and updates new and existing training material, including course content, visual aids, videos, user manuals, and presentations
  • Schedules, promotes and conducts training for customers and internal Bally employees on Bally Technology products
  • Remains informed of new Bally products and services
  • Provides go-live support in all areas of the casino, and ensures that software is properly performing
  • Acts as a liaison between the customer and Bally Technologies
  • Provide consulting services to casino management enabling them to maximize their use of the company’s software systems
  • Maintains regular contact with company’s various departments to establish consulting opportunities
  • Understands and maintains knowledge of regulatory requirements governing the company’s products
  • Prepares material and conducts presentations for management pertaining to specific features of the company’s software
  • Prepares proposals and cost estimates for potential projects in the future
  • Provides appropriate information exchange with all organizational units of the Company
  • Performs other duties as needed upon request by immediate supervisor

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HOW TO APPLY:

Interested students should send a resume to Jolene.Pimentel@scientificgames.com.